And British Gas finally back down

And so finally ends the saga of my screwed up electric bill. They admitted (after a year and a half) that someone messed up the records when they changed computer systems, which led to them overcharging us by about £800. It took me about 20 phone calls and a lot of patience, but one staff member finally laid all our records out and realised that the amounts didn’t add up (after I pointed out they must have some record of our cash payments from the post office in their computer).

What annoyed me was that it took so long, and for the first ten or so phone calls they treated me like I was trying to defraud them of cash, then they threatened me with legal action. They tried to say I’d agreed I was in the wrong  (er no) and that I’d agreed to pay the back payments (definitely no)… I’m relieved its all over but still pretty pissy about the whole thing. God bless the nice man who sorted it out and apologised and said I didn’t have to hurry paying back the sum we did owe as the whole thing was their fault to start with.